FAQ

If you have questions - we have answers, hopefully the right ones.

PayID

What is PayID?

The PayID service is a faster and more convenient way for you to receive payments.

You set up your PayID by linking a regular contact detail, such as your email address or mobile number to your Volt Save or Spend.

Once set up, you can then provide your PayID to family and friends to make payments to you.

You will also receive payments using your PayID more quickly, pretty much in real time.

Can I receive PayID payments with Volt Save and Spend?

Yes. You can link your email address or Australian mobile number to your Volt Save or Spend and use it as your PayID to receive payments into them.

Financial institutions (including Westpac and St George) that use OSKO payments only, however, are unable to send PayID payments into Volt Save or Spend.

So please check with the institution sending the payment if they are OKSO only, and if so, ask your sender to use your BSB and Account Number instead.

Can I use an email address or mobile number that is already used as a PayID with another financial institution?

Yes, you can, but not at the same time.

If you want to use a PayID that is already linked to another financial institution, you will first need to cancel that existing PayID arrangement, or change it to use a different PayID.

Once that PayID has been unlinked, you can use it to link to either your Volt Save or Spend.

As an alternative, you could also use a different email address or mobile number as your PayID with Volt, if you have one.

How do I create a PayID for Volt Save or Spend?

You create your PayID using the Volt App.

Once you are logged in to the App:

  • Tap on Settings
  • Tap on Information under either Save or Spend
  • Tap PayID to go to the PayID page
  • To set up PayID for Volt Save, tap Set up under Save and follow the prompts to complete linking your email address or mobile number to Volt Save
  • To set up PayID for Volt Spend, tap Set up under Spend and follow the prompts to complete linking your email address or mobile number to Volt Spend
What happens to my BSB & Account Number with PayID?

Your BSB and Account Number for Volt Save or Spend remain unchanged, even after you have linked or unlinked a PayID to it.

Your PayID will not replace your BSB or Account Number. It is just easier to remember and to share with others than a BSB and Account Number.

You can continue to use your BSB and Account Number to receive payments the traditional (slower) way.

Can I use my PayID to receive overseas payments?

No, PayID only works for payments within Australia.

Can I use PayID with different accounts?

You can use PayID for both Volt Save and Spend, as well as any accounts with other financial institutions that offer the PayID service.

But, you can only link each PayID to one account.

For example, you can set up PayID for both Volt Save and Spend by using your mobile number for one, and your email address for the other. In this case, if you wanted to use PayID for an account with another financial institution, you would need to use a different email address (or mobile number), if you have one.

Can I use more than one PayID to receive payments into either Volt Save or Spend?

Yes, both Volt Save and Spend can be set up with multiple PayIDs to receive payments.

For example, you could link both your mobile number and an email address as PayIDs to Volt Spend. Or you might want to use both PayIDs for Volt Save instead.

Just keep in mind that each PayID can only be linked to one of these (or any other account).

Can I create a PayID if I have an international mobile number?

No, you can only link an Australian mobile number to your Volt Save or Spend to use as your PayID.

What if I change my mobile number that’s linked to my PayID?

If you change your mobile number, you should unlink your old number as soon as possible. You unlink your mobile number using the Volt App.

Once you are logged in to the App:

  • Tap on Settings
  • Tap on Information under either Save or Spend
  • Tap PayID to go to the PayID page
  • Tap Unlink under the PayID that is linked to your mobile number and follow the prompts to unlink your PayID

You can now set up your new mobile number as your PayID. You can also set up your PayID using your email address, if you wish, so long as that email address isn’t already set up as a PayID.

I did not receive my PayID payment. What should I do?

The first thing to check is whether the financial institution sending the PayID payment uses OKSO payments only to process PayID payments. Financial institutions (including Westpac and St George) that use OSKO payments only are unable to send PayID payments into Volt Save or Spend. In this case, ask your sender to resend the payment using your BSB and Account Number instead.

In all other cases, you should ask the sender to contact their financial institution to report that their payment has not been received, so that the payment issue can be traced and resolved.

Why would my PayID be locked without my permission?

Your PayID may be locked if suspicious activity has been detected on your PayID. We do this if we think it’s necessary to protect your security and to prevent misuse of your PayID.

How can I unlink the PayID associated with my Volt Save or Spend?

You unlink your PayID using the Volt App.

Once you are logged in to the App:

  • Tap on Settings
  • Tap on Information under either Save or Spend
  • Tap PayID to go to the PayID page
  • Tap Unlink under the PayID you wish to unlink and follow the prompts to unlink your PayID

Your unlinked mobile number or email address is then available to be linked as your PayID for the same or some other account, if and when you wish.

How do I stop receiving payments using the PayID linked to my Volt Save or Spend, either temporarily or permanently?

You can stop receiving payments using your PayID by unlinking it.

You can start receiving payments using the same PayID again by linking it back to your Volt Save or Spend, if and when you wish.

I have changed my device. Will it impact receiving funds using PayID?

No, you will continue to receive funds into Volt Save and Spend using your PayID, even if you have changed your device.

Remember, however, that you will need to register your new device to access and use the Volt App. Contact Customer Care on 13 VOLT (13 8658) to register your new device.

I think the mobile number or email address I use as my PayID has been compromised. What should I do?

If you suspect that someone has gained access to the mobile phone or email account linked to your PayID, you should immediately contact Customer Care on 13 VOLT (13 8658) to report it.

When do I need to close my PayID?

You must close your PayID if any of the following occurs:

  • The mobile number or email address you’ve linked as your PayID has been suspended, cancelled or deleted;
  • You no longer wish to receive payments to your Volt Save or Spend using that PayID.

We also recommend closing your PayID if you suspect or know that the security of your mobile number or email address has been compromised or breached. You should also immediately contact Customer Care on 13 VOLT (13 8658) to report it.