If you think you’ve been scammed
If you suspect you’ve been the victim of fraud, identity theft, or have been scammed, please contact us immediately by phoning 13 VOLT (13 8658), using live chat within the Volt app, or by emailing us at email@example.com.
You can also get support from IDCARE, Australia and New Zealand’s national identity and cyber support service, at https://www.idcare.org/.
If your phone is lost or stolen, please let us know immediately.
If your device loses data connectivity or goes into SOS mode, or you get an unexpected message from your network provider that your number is being transferred to a different carrier, please contact us immediately by phoning 13 VOLT (13 8658), using live chat within the Volt app, or by emailing us at firstname.lastname@example.org.
Using the Volt mobile app safely
Automatically update to the latest version of the app – this gives you all the latest features, including anything security related.
We ask for permissions to send you notifications. We won’t ever spam you, but by acknowledging these notifications, we can provide you with extra security for payments and any updates to sensitive information. Notifications are only sent to your registered device.
Regularly review your transaction history and let us know immediately if something doesn’t look right.
Protect your passcode
Don’t set a passcode or PIN that’s easy to guess, or be used to identify you (like your date of birth). Never re-use passcodes that you use on other sites or apps. For an extra level of security, consider using fingerprint or FaceID to access the Volt app.
Never share your passcode with anyone and don’t write it down. If you think you might forget it, use a secure password manager. It’s also important to make sure people aren’t watching you as you enter your passcode.
If your passcode is compromised, change it immediately in the app and contact us by phoning 13 VOLT (13 8658), using live chat within the Volt app, or by emailing us at email@example.com.
We’ll never ask you to disclose your passcode, so never respond to someone saying they’re calling from Volt and need your passcode.
Keep your mobile device secure
Your mobile device is the way you bank, so always keep it safe. You can set a passcode that’s hard to guess or use fingerprint or Face ID to unlock your phone. Make sure that your device auto-locks.
Set up two-factor authentications on all your email and social media accounts. Use strong privacy settings on social media sites to limit the information you share, especially your date of birth.
You should always keep your operating system up to date so that you always have access to the latest security features. Never use the Volt mobile app with a “jailbroken” device as this removes security controls and leaves you more vulnerable to malware.
Don’t let others use your device to do their banking or make payments or purchases.
Only download apps from the Apple App Store or Google Play store, and don’t pair with unknown devices.
Use Apple’s Find My iPhone app or sign in to Google’s Find My Device (for Android) to find, lock or wipe your device if it gets stolen or lost.
If you change your number, lose your device or plan on travelling overseas, let us know either via chat within the Volt app, emailing us at firstname.lastname@example.org or by phoning 13 VOLT (13 8658) so we can update our records. If we have your correct contact information, we can tell you about any unusual account activity as soon as we spot it.
Talk to your mobile phone provider to set up a secret PIN number or password to identify yourself when you call them or deal with them in person.
Be alert to scams and fraud
Don’t open suspicious texts and be cautious opening attachments or clicking on links from emails that don’t look right.
Volt will never contact you and ask for confidential details like your passcode. But if you do receive a scam message like this, please let us know by emailing us at email@example.com.
You can use https://haveibeenpwned.com/ (a serious website with a not-so-serious name) to see if your email addresses or passwords have been compromised in previous data breaches. If any of your passwords or email addresses have been compromised, change those passwords immediately and don’t re-use them on any other sites.
You can also register for free government initiatives that help you stay safe like Scamwatch radar https://www.scamwatch.gov.au/ or the Stay Smart Online alert service https://www.staysmartonline.gov.au/alert-service.